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Hi98 FAQ — All Your Questions Answered in One Place

Find answers to any question about accounts, deposits, withdrawals, bonuses, Sports Betting, and Live Casino right here.

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How to Use the hi98 FAQ

The hi98 FAQ brings together the most frequently asked questions in one place, so you can find answers on your own without waiting for support.

From opening an account to deposits, withdrawals, bonuses, Sports Betting, Live Casino, and responsible gaming — every topic is organized into its own dedicated section.

This FAQ covers the questions hi98 members from across Bangladesh ask most often. If you don't find what you're looking for here, our 24/7 Bengali-speaking support team is always ready to help.

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Account & Registration

To open an account at hi98, you'll need an active Bangladeshi mobile number, an email address, your full name, and date of birth. You must be at least 18 years old. Registration is completely free and takes just 3 minutes.

No. hi98's policy allows only one account per person. If multiple accounts are found to belong to the same individual, all accounts will be closed and balances may be forfeited.

KYC (Know Your Customer) is an identity verification process. Before making a withdrawal, you'll need to submit a photo of your national ID or passport to confirm your identity. This is done to keep your account secure and prevent fraud.

After logging in, go to Profile Settings to update your email, mobile number, or other details. To change your name or date of birth, contact hi98 customer support and complete identity verification.
Deposit

hi98 accepts deposits via mobile banking, bank transfer, and electronic wallets. Visit the deposit page for the latest available methods.

The minimum deposit at hi98 varies by payment method. For mobile banking, it typically starts from BDT 500. Check the deposit page for the most up-to-date information.

In most cases, deposits via mobile banking and electronic wallets are credited instantly. Bank transfers typically take 1–3 business days. If you experience a delay, please contact support.

hi98 generally does not charge any fees on deposits. However, your bank or mobile banking provider may apply their own charges. There are no additional fees on hi98's end.
Withdrawal

Once KYC verification is complete, withdrawal requests are typically processed within 12–24 hours. Mobile banking is the fastest option; bank transfers may take 1–3 business days.

Yes, KYC verification must be completed before your first withdrawal. You will need to upload a clear photo of your national ID or passport along with a selfie. This only needs to be done once.

A withdrawal request can be cancelled before processing begins. Once the status changes to "Processing", cancellation is no longer possible. If you need to cancel, contact customer support as soon as possible.

Withdrawal limits depend on your payment method and account verification level. Fully verified accounts have higher maximum withdrawal limits. Visit the deposit page or contact support for details.
Bonuses & Promotions

When you make your first deposit on a new account, a 100% welcome bonus is added automatically — no promo code needed. The bonus is worth up to BDT 5,000.

No, bonus funds cannot be withdrawn directly. You must first meet the wagering requirement (typically 5–10x the bonus amount) before any winnings can be withdrawn.

Bonus validity varies by bonus type. Welcome bonuses generally require wagering to be completed within 30 days of claiming. Any unused bonus is forfeited once the validity period expires.
Sports Betting

hi98 covers 30+ sports including cricket, football, tennis, badminton, basketball, volleyball, and hockey. All major tournaments popular with Bangladeshi players are available, including the IPL, BPL, EPL, and the Cricket World Cup.

Yes. hi98 offers in-play and live betting, meaning you can place bets at real-time odds while a match is in progress. Live scores and statistics are also available.

Winnings are credited to your account automatically once the match or event result is confirmed — usually within a few minutes of the match ending.
Live Casino

The hi98 Live Casino features 500+ games, including Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and Andar Bahar. All games are played live with real dealers via live streaming.

hi98's Live Casino operates under an international license and is regularly audited by independent third parties. Live dealer games use real cards and real dealers — no RNG (Random Number Generator) — making every game fully transparent.

Yes. All Live Casino games are fully playable on the hi98 mobile app and mobile browser. With a stable internet connection, live streaming runs smoothly.
Security

Yes. hi98 uses SSL encryption to keep all your data secure. Personal information is never sold to third parties. See our Privacy Policy for more details.

Change your password immediately and notify hi98 support. Our security team will investigate the account and take the necessary action. Keeping Two-Factor Authentication enabled helps prevent this kind of issue.
Mobile App

Yes, the hi98 app is available on both Android and iOS. You can download the APK from the official hi98 site, or iOS users can install it directly from the App Store.

On Android, enable "Unknown Sources" or "Install Unknown Apps" in your settings. On iOS, a VPN may be required. If you run into any installation issues, reach out to hi98 support — they'll walk you through it step by step.

Yes. The hi98 app and website share the same account, so your balance, betting history, and bonuses are always synchronized.
If you can't find the answer you're looking for, contact hi98's 24/7 live chat support. Help is available in Bengali.

Why Choose hi98

Hi98 is here for you — delivering the best betting experience in Bangladesh.

Quick & Easy Registration

Create an account in just 3 minutes and start betting right away.

Fully Secure Platform

SSL-secured and operating under an international license — your personal data and funds are fully protected.

Fully in Bengali

The site, app, and 24/7 customer support — all available in Bengali.

500+ Live Events

500+ live sports events from around the world every day.

Exclusive Bonuses

From welcome bonuses to cashback — regular members enjoy special offers.

Fast Withdrawals

Withdraw your winnings fast — mobile banking payouts are typically processed within 24 hours.

Get Started Now

No more questions — join hi98 now and start betting

Create a free account, claim your 100% welcome bonus, and enjoy the best betting experience in Bangladesh.

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