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Important: Online betting is for entertainment only. Betting can be addictive. If you have a problem, contact hi98 Support immediately. For users 18+ only.

Responsible Gaming

Hi98 Responsible Gaming — Your Guide to Safe & Healthy Betting

Hi98 believes betting should be fun — and it can be, when done responsibly. We're here to make sure entertainment never turns into a problem.

hi98's Promise: Your Well-Being Comes First

What is responsible betting and why does it matter?

Responsible gaming means enjoying betting within your means. At hi98, we want every member to see betting as a form of entertainment — not a way to solve life's problems.

Online betting is growing in popularity across Bangladesh — and so is the risk of addiction. hi98 believes a responsible platform's duty goes beyond entertainment; it means keeping members safe.

Responsible gaming at hi98 isn't just a policy — it's a real toolkit. From Deposit Limits to Self-Exclusion, you decide how much you play.

Hi98 always reminds you: never chase your losses by placing bigger bets. Every bet is independent — losing one doesn't make the next a winner. Keeping this simple truth in mind makes betting a lot more enjoyable.

hi98's policy: We want you to enjoy betting. But if it's negatively affecting your family, work, or finances — take a break. We're here to help.

hi98's Responsible Gaming Commitment

Age verification — no account without confirming 18+.
Set a Deposit Limit and stay in control — on your own terms.
Self-Exclusion option — take a break whenever you need one.
Cooldown Period — a break of 24 to 72 hours.
24/7 Bangla Customer Support — here for you whenever you need us.
View your Betting History — stay informed about your own activity.

Responsible Betting Principles

Following these guidelines will keep betting a source of entertainment — nothing more.

Set a budget

Decide in advance how much you're willing to spend on betting each week or month — and never go over that limit.

Set a Time Limit

Avoid long, uninterrupted betting sessions. Take regular breaks. Betting should never cut into your sleep or time with family.

Play for fun

Betting is not a source of income. Win with joy, lose with a lesson — that's the mindset that keeps betting fun.

Don't Chase Losses

Chasing losses by betting more after a loss is dangerous — it's one of the first signs of addiction.

Let a loved one know

Be honest with your family about your betting habits. Their support makes responsible gaming much easier.

Don't hesitate to ask for help

If you're having trouble controlling your betting, contact hi98 Support or a specialist right away.

Hi98 Responsible Gaming Tools

Hi98 goes beyond policies — we give you real tools so you stay in control of your own betting.

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once set, any increase requires a 24-hour waiting period.

Cooldown Period

Pause betting on your account for 24, 48, or 72 hours. You can still log in during this period, but no bets can be placed.

Self-Exclusion

Lock your account completely for anywhere between 30 days and 5 years. During this period, neither logging in nor betting is possible.

Betting History

View your full betting and transaction history at any time. Analyse your habits and stay aware.

Loss Limit

Set the maximum amount you're comfortable losing in a given period. When you reach the limit, betting stops automatically.

Reality Check

At set intervals, hi98 will remind you how long you've been playing and how much you've won or lost.

Support Helpline

If you need help managing your betting, hi98's Bangla support team is available 24/7.

How to Use the Tools

Using hi98's responsible gaming tools is simple. Just follow the steps below:

1
Log in to your account

Log in to your hi98 account and go to the profile menu.

2
Find the "Responsible Gaming" section

Find the "Responsible Gaming" section in your profile settings.

3
Choose your tool

Deposit Limit, Cooldown, Self-Exclusion — choose whichever tool you need.

4
Confirm Settings

Confirm your preference. The setting will take effect immediately.

5
Contact Support if you need assistance

If you run into any issues using the tools, hi98 Customer Support is available 24/7 to help.

Warning Signs of Addiction

If you notice any of the following signs in yourself, it's time to take them seriously:

  • Feeling the urge to bet more after a loss to win back what you've lost.
  • Consistently cutting back on time with family, friends, or work because of betting.
  • Feeling restless, irritable, or anxious when you're unable to bet.
  • Hiding your betting activity from family or friends.
  • Borrowing money or using savings to fund your betting.
  • Wanting to stop betting but being unable to do so.
  • A steady increase in the amount and time spent betting each day.
  • Using betting as a way to cope with stress.
If you notice any of the signs above, contact hi98 Support right away. Activate Self-Exclusion and seek professional advice.

Self-Assessment

Answer the questions below honestly. If most of your answers are "yes", consider taking a break.

1 Do you often bet more than your planned budget?
2 Is betting affecting your time with family or your work?
3 Do you feel the urge to bet more after a loss?
4 Have you lied or hidden information about your betting?
5 Have you tried to stop betting but couldn't?
6 Have you borrowed money or dipped into your savings to bet?
7 Do you bet to escape stress or deal with sadness?
If you answered "Yes" to more than 3 questions, use hi98's self-exclusion tool and contact Customer Support.

Responsible Betting: Do's and Don'ts

Do's

  • Think of betting as entertainment.
  • Set a budget in advance.
  • Take regular breaks.
  • Only bet with money you can afford to lose.
  • Use hi98's limit tools.
  • Seek help if you need it.

Don'ts

  • Don't chase your losses.
  • Never bet with borrowed money.
  • Don't bet when you're under stress.
  • Don't hide your betting.
  • Do not allow minors to use your account.
  • Never treat betting as a source of income.

Frequently Asked Questions

Answers to common questions about responsible betting and hi98's protection tools.

Yes, your deposit limit can be increased, but changes take 24 hours to take effect. This delay is intentional — to prevent impulsive decisions made in the heat of the moment. Reducing your limit, however, takes effect immediately.

No — when Self-Exclusion is active, your account balance is kept safe. Once the exclusion period ends, you can make a withdrawal. However, no transactions are possible while the exclusion is active.

Cooldown is a short-term break — 24 to 72 hours. You can still log in but cannot place bets. Self-Exclusion is a longer-term measure — from 30 days up to 5 years. During this period, neither logging in nor betting is possible.

Approach them with empathy, not criticism. Let them know there's no shame in seeking help. You cannot request Self-Exclusion on someone else's behalf through hi98 — but you can contact hi98 Support for guidance.

Yes. hi98 verifies age at registration, and identity documents are used to confirm age during the KYC process. If a minor is found to have registered, the account is closed immediately. Parents are advised to use parental control software on devices accessible to children.

No. When your Self-Exclusion period ends, your account is not reactivated automatically. You need to contact hi98 Support directly to reactivate it. This is intentional — so you can make a considered decision.
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